Skip to content

The Federal Bureau of Investigation (FBI) has issued a warning about hackers impersonating mobile banking applications and stealing your login credentials. Please only download the official Hawaii National Bank mobile app from the Google Play Store and Apple App Store. If you have any questions, please contact eBanking at (808) 528-7800.
More Info

Frequently Asked Questions

Have a question? We can help. Look below to find important information and phone numbers to answer your frequently asked questions.

    • Our Kalihi Branch is open on Saturday from 9am to 1pm.

    • Please visit our Locations Page to view our holiday closures.

    • Yes, most branches have safe deposit boxes for rent. Please call the branch for availability.

      Oahu
      • Main

      • Hawaii Kai

      • Kailua

      • Kaimuki

      • Kapiolani

      • Kalihi

      • Pearl City

      Maui
      • Kihei

      Hawaii Island
      • Hilo

    • Your account number can be found on the top of your account statement (both paper and eStatements). On your checks, the account number is printed along the bottom after the routing number and check number.

      If you cannot find your account number, please call your branch of account.

    • Please contact your branch to make any changes to your account, including change of address, name change, email address, etc.

    • You may check your balance online, through our mobile app, at an ATM or at any branch.

    • Opt-in for electronic statements and notifications through the Online Banking platform. For step-by-step instructions, please click here.

    • eStatements can be accessed through Online Banking and Mobile Banking. In Online Banking, click the “Accounts” tab and then “eStatements” in the drop-down menu. In the mobile app, tap on the menu icon and tap on “Statements.”

    • Minimum Daily Balance refers to the ending balance for each day within the given statement cycle. Monthly Average Balance takes the average of each daily ending balance over the statement period.

    • We’re sorry for this error. Please call or visit a branch to dispute a transaction.

    • Please view our open positions on our Careers Page and complete an online application.

    • There is an ATM available at all branch locations, except for Kahului Branch. All Hawaii National Bank ATMs are accessible 24/7, except for Bishop Street Branch’s ATM that is only available during business hours.

    • The limits may vary by user. The standard limit is $300 per account per day. Please contact eBanking at (808) 528-7800 or eBanking@HNBhawaii.com if you have any questions.

    • There is no ATM fee if you use your Hawaii National Bank debit/ATM card at a Hawaii National Bank ATM. If you use your card at a non-Hawaii National Bank ATM, Hawaii National Bank will assess a $1.00 foreign ATM withdrawal fee. Additional fees may be assessed by the ATM's financial institution.

    • Please contact the appropriate number immediately:

      Debit Cards

      During Business Hours (M-F 8am-5pm):

      • eBanking & Payments Department: (808) 528-7800

      Outside Business Hours

      • Within the US: (800) 528-2273

      • Outside the US: (812) 647-9794

      Credit Cards

      • Within the US: (866) 552-8855

      • Outside the US: (701) 461-1922

    • Please call our eBanking Department at (808) 528-7800 to put a notification on your card. You can also message us through Online Banking by logging in, clicking on the “Options” tab, then selecting “Messages” from the drop-down menu. Please include your travel locations and dates.

    • Yes, we have a variety of credit cards available with different benefits. Please visit our Credit Cards page to see details about each card, or stop by any branch and we’ll be happy to find the right card for you.

    • You can access Online Banking through your desktop or laptop with an Internet connection. Mobile Banking is accessed through the Hawaii National Bank mobile app on your smart phone.

    • To enroll in Online Banking, please click here.

    • Deposits cannot be made through the Online Banking platform. However, deposits can be made through our mobile app. See the Mobile Deposit FAQ section for more information.

    • Please go to the Online Banking login page and enter your username. When you reach the password page, click on the button that says “I’ve Forgotten my Password, What do I do Now?”

    • Please go to the Online Banking login page and click on the button that says "I've forgotten my Username. What do I do now?".

    • Entering incorrect security information three or more times will temporarily lock your account as a security precaution. Contact us at (808) 528-7800 or eBanking@HNBhawaii.com if you need additional assistance.

    • You can access Online Banking through your desktop or laptop with an Internet connection. Mobile Banking is accessed through the Hawaii National Bank mobile app on your smart phone.

    • You can download the app via the Apple App Store or the Google Play Store.

    • Android operating system: API 17 and up

      IOS operating system: iOS 8.2 or later

    • No. Hawaii National Bank offers 24/7 Mobile Banking as a convenient free service for all of our customers enrolled in Online Banking. However, there may be charges associated with data usage on your phone. Check with your wireless phone carrier for more information.

    • To access the Hawaii National Bank Mobile Banking app, you will need an Internet connection. There may be charges associated with data usage on your phone. Check with your wireless phone carrier for more information.

      1. Enroll in Online Banking from a desktop computer.

      2. Download the Mobile Banking app on your mobile device.

      3. Register your mobile device by entering your Online Banking username and password and the last four digits of your social security number or business EIN number.

      4. After the device registration process is completed, you may log in to the Mobile Banking app by entering your username and password only.

    • Contact us at (808) 528-7800 or eBanking@HNBhawaii.com.

    • Please click on the “Forgot Password” button on your Mobile Banking app login screen and follow the instructions provided.

    • Entering incorrect security information three or more times will temporarily lock your account as a security precaution. Contact us at (808) 528-7800 or eBanking@HNBhawaii.com if you need additional assistance.

    • No. You can enable the Auto Login option from the Settings menu. This feature allows you to securely view balances and recent history without signing in to the Mobile Banking app.

      You will need to login to perform any other Mobile Banking functions. We recommend you add a password to your mobile device if you enable the Auto Login feature to provide additional security.

    • Access to the Mobile Banking app is password protected. To ensure your security, contact us at (808) 528-7800 or eBanking@HNBhawaii.com to block your device for Mobile Banking. You can also call your mobile service provider to have your device disabled.

    • Supported Apple devices will allow you to use fingerprint authentication instead of your password to log in to the Mobile Banking app.

    • No. Once Touch ID is enabled on your Apple mobile device, your fingerprint is the only required login credential. You will need to enter your password to make certain banking transactions.

    • Mobile Deposit allows you to conveniently and securely deposit checks by taking a photo of your check with your smart phone and uploading it through our Mobile Banking app.

    • No. Mobile Deposit is a free service for customers. There may be charges associated with data usage on your phone. Check with your wireless phone carrier for more information.

    • You can deposit up to $5,000 per day and up to $10,000 per calendar month per account. Please refer to the HNB Mobile Capture Agreement for more information

    • 6 p.m. Hawaii Standard Time (HST). Checks submitted after 6 p.m. HST or on weekends and holidays will be processed as if they were submitted on the next business day. Funds are usually available the next business day.

    • Checks must be endorsed with “For Mobile Deposit at Hawaii National Bank.” After deposit, we will send you a confirmation that we have received an image of the check. Mark the check “Electronically Presented” and retain for your records until the check is processed. Do not resubmit the check.

    • Bill Pay allows you to make payments to anyone with a mailing address in the United States from your Hawaii National Bank account. You can make payments with the Mobile Banking app on a mobile device, or through Online Banking on a desktop or laptop computer.

    • Personal customers can enroll through Online Banking.

      Business customers need to contact eBanking at (808) 528-7800 or eBanking@HNBhawaii.com.

    • Bill Pay is $2.95/month for personal accounts and $5.95/month + $0.29/transaction for business accounts.

    • Log in to Online Banking and access your Bill Pay profile to add payees.

    • Under the “History” tab, swipe left or click on the payment you want to cancel and click “Cancel.” You will be prompted to confirm the cancellation.

    • External transfers allow personal account holders to conveniently transfer funds between accounts they own at Hawaii National Bank and other financial institutions.

    • No, this service is free for personal account holders.

    • Personal account holders can transfer up to $2,000 per transaction, $2,500 per day, and $2,500 per week.

    • External transfers will be processed on the date you specify, and the funds will usually be made available in 3-5 business days.

    • No, you must be the owner of both accounts.

      1. After logging in, under the “Transfer” tab, click on “External Transfers”.

      2. Click on the “Accounts/Contacts” button on the right side menu, then click the “Add Account” button.

      3. Enter the required information below and click “Next.”

      • Name on Account

      • Nickname (optional)

      • Account Type

      • Routing Number

      • Account Number

      Note: You will need to verify the external account by confirming small deposits made into the account.

      1. After logging in to the mobile app, click on the menu icon in the top left corner.

      2. Click on “External Transfer,” then “Manage Accounts.”

      3. Click on “Add Account.”

      4. Enter the required information below and click “Submit.”

      • Name on Account

      • Nickname (optional)

      • Account Type

      • Routing Number

      • Account Number

      Note: You will need to verify the external account by confirming small deposits made into the account.

Categories

Questions

  • Our Kalihi Branch is open on Saturday from 9am to 1pm.

  • Please visit our Locations Page to view our holiday closures.

  • Yes, most branches have safe deposit boxes for rent. Please call the branch for availability.

    Oahu
    • Main

    • Hawaii Kai

    • Kailua

    • Kaimuki

    • Kapiolani

    • Kalihi

    • Pearl City

    Maui
    • Kihei

    Hawaii Island
    • Hilo

  • Your account number can be found on the top of your account statement (both paper and eStatements). On your checks, the account number is printed along the bottom after the routing number and check number.

    If you cannot find your account number, please call your branch of account.

  • Please contact your branch to make any changes to your account, including change of address, name change, email address, etc.

  • You may check your balance online, through our mobile app, at an ATM or at any branch.

  • Opt-in for electronic statements and notifications through the Online Banking platform. For step-by-step instructions, please click here.

  • eStatements can be accessed through Online Banking and Mobile Banking. In Online Banking, click the “Accounts” tab and then “eStatements” in the drop-down menu. In the mobile app, tap on the menu icon and tap on “Statements.”

  • Minimum Daily Balance refers to the ending balance for each day within the given statement cycle. Monthly Average Balance takes the average of each daily ending balance over the statement period.

  • We’re sorry for this error. Please call or visit a branch to dispute a transaction.

  • Please view our open positions on our Careers Page and complete an online application.