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We have received reports of fraudulent phone calls that appear to come from a Hawaii National Bank phone number and claim to be from HNB's Fraud Department. We do not call or text customers to validate account and/or card numbers, and you should never provide sensitive information such as SSN, password, or PIN. If you receive a suspicious call, please hang up immediately and report the incident to us at (808) 528-7800.
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Hawaii National Bank

Improving our services to you.

We recently completed upgrades to our core technology and infrastructure that will enhance your banking experience. We appreciate your patience as your wait time may be longer than usual due to high call volume.

Important Updates

eStatements

For account history prior to July 10th, please contact your branch of account or our Digital Banking team at (808) 528-7800. Please note, we are experiencing a higher call volume and appreciate your patience at this time.

The first Personal account eStatement will display transactions from July 10th – 15th.

The first Business eStatement will display transactions from July 10th – 31st.

What do I need to do?

Our new Online and Mobile Banking is now available. Please take the following steps to access your accounts.

  • Log in to Online Banking and set up a new password: Access our new Online Banking portal and log in with your credentials. You should have received an email with log in information.
  • Download the new app: Search for "Hawaii National Bank" in the Apple or Google Play app store and download our new app.
  • Delete current Hawaii National Bank App: Our old app "HNB Mobile" is no longer in service. Please remove it from your devices.
Get it on Google PlayDownload on the app store

Helpful Guides

Review these helpful how-to guides when accessing our new Online Banking portal.

    • No. However, all leading "0"s will be dropped from your account numbers moving forward.

    • No. Your account number will not change so you do not need to update any auto payments or account information stored online. 

    • Yes. You may still use your current checks.

    • Yes. Statements received from mid-July will be redesigned, but will still contain the same account details. Customers who currently receive eStatements will continue to receive new statements electronically.

    • It is important to keep your contact information up to date so we can contact you with important changes during this upgrade.

      For Online Banking users, please update your contact information in the existing Online Banking platform before July 7, 2023. Log in and go to “Options” then “Update Customer Info” in the top bar.

      If you do not have access to Online Banking, you may visit a branch to update your contact information.

    • Yes. Online Banking will undergo enhancements that will provide a more modern, streamlined look and improved user experience. Service will resume at 7:00 a.m. on Monday, July 10, 2023.

    • No. You may use your current username on our new Online Banking system. However, if you have any special characters or spaces in your current username, they will be dropped. Customers with special characters in their username will receive an email with additional information.

    • Yes. The first time you access Online Banking on or after Monday, July 10, enter your username and temporary password. You will receive an email with details on your temporary login credentials. You will be prompted to create new security credentials and set up two factor authentication to access the new system. View our Log In Guide for assistance.

    • No. Hawaii National Bank’s Online Banking service will be unavailable from 10:00 a.m. on Friday, July 7, through 7:00 a.m. on Monday, July 10, 2023.

    • Yes. Access to account history and statements will be carried over. You will not lose any information currently displayed in Online Banking.

    • No. All single and recurring payments will be carried over. Please note, Bill Pay will be unavailable from July 7 - 9. All payments with "Accepted" status on July 6 will be processed. All other payments submitted after July 6 will be processed on July 10.

      After you log in to Online Banking for the first time, please double check your reoccurring bill payments. If you notice any problems or have any questions, please contact iPay Support at (877) 434-4729, Monday-Friday 8:00 a.m. to 8:00 p.m. EST (2:00 a.m. to 2:00 p.m. HST).

    • Yes. After logging in for the first time, please re-establish any External Transfers you had set up. View our External Transfers Guide for more information.

    • No. The last day for mobile deposits is 12 p.m. July 6, 2023.

    • No. Please delete “HNB Mobile” on your device on or after July 7. Our existing mobile app will no longer be in service from 10 a.m. July 7, 2023.

    • Yes. Our new mobile app will be available for download from July 10, 2023. Please search for “Hawaii National Bank” on the Apple or Google Play app store.

    • You must log in and re-establish your Online Banking account before logging in to our new Hawaii National Bank Mobile App. Please try after you establish your Online Banking account.

    • No. Our Oahu ATMs will be unavailable during our system upgrade. ATMs will be available after our system upgrade.

    • No. The last day for ATM deposits is 12 p.m. July 6, 2023. After that, ATM deposits will be temporarily unavailable until further notice.

    • Yes. However, access to funds will be limited and you may have lower limits from July 7-10, 2023.

    • Yes. Your Credit Card will not be impacted and you may use your Credit Card at any ATM that displays the NYCE, Maestro, Cirrus, American Express, Discover, PLUS, MasterCard, VISA or Quest logo(s).

    • No. Your ATM, Debit and Credit Card will remain the same.

    • No. Your ATM, Debit and Credit Card PIN will remain the same.

    • You may call our Digital Banking Department during business hours at (808) 528-7800. If you are experiencing issues outside of business hours, please call our after-hours number (888) 297-3416, or (206) 389-5200 for calls outside of the US.

      Please note, the (800) number listed on the back of our current debit cards will be unavailable after July 7, 2023.

    • Yes. Additional information will be emailed to you regarding changes to eCapture. The last day for eCapture deposits is 12 p.m. July 6, 2023.

    • Yes, you will need to set up any wire template information on our new Online Banking platform. Our wire cut off time will also be changing from 11 am to 10 am (HST).

    • No. However, all leading “0”s will be dropped from your account numbers moving forward.

    • Yes. Statements received from mid-July will be redesigned, but will still contain the same account details. Customers who currently receive eStatements will continue to receive new statements electronically.

    • If you are experiencing any issues or have any questions about our system upgrade, please contact us at (808) 528-7800. Our Call Center is open Monday through Friday, 8:00 a.m. to 5:00 p.m. We may be experiencing a higher call volume due to our system upgrade which may result in longer wait times.

Categories

Questions

  • No. However, all leading "0"s will be dropped from your account numbers moving forward.

  • No. Your account number will not change so you do not need to update any auto payments or account information stored online. 

  • Yes. You may still use your current checks.

  • Yes. Statements received from mid-July will be redesigned, but will still contain the same account details. Customers who currently receive eStatements will continue to receive new statements electronically.

  • It is important to keep your contact information up to date so we can contact you with important changes during this upgrade.

    For Online Banking users, please update your contact information in the existing Online Banking platform before July 7, 2023. Log in and go to “Options” then “Update Customer Info” in the top bar.

    If you do not have access to Online Banking, you may visit a branch to update your contact information.