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We have received reports of unsolicited fraudulent phone calls and texts that appear to come from a Hawaii National Bank phone number and claim to be from HNB's Fraud Department. We do not call or text customers to validate account and/or card numbers, and you should never provide login security codes or other sensitive information such as SSN, password, or PIN over the phone or through text message. If you receive a suspicious call, please hang up immediately and report the incident to us at (808) 528-7800.

Security and Fraud Resource Center

Your security is important to us.

Your security is part of how we care for you. We're committed to helping you recognize fraud, protect your accounts, and respond quickly if something doesn't feel right.

Hawaii National Bank will never:

Ask you for

your password, PIN or one-time passcode

Ask you to verify

sensitive account information via unexpected call, text or email

Pressure you to

act right away or move money to protect your account

Threaten you with

arrest, lawsuits, or account closure to pressure a payment or transfer

Send you

unsolicited links by text, email, or social media

If something feels off, trust your instincts. Hang up or step away, then reach out to us directly. You can call our Fraud Department at (808) 528-7800, contact our Main Branch at (808) 528-7755, or visit us at hawaiinational.bank. We're always happy to confirm whether a call, text, or email truly came from HNB.

Recognizing common scams

Protect yourself by recognizing the characteristics of common scams.

How To Spot Common Scams

Phishing (Email Scams)

Fake emails designed to look like they come from a trusted company, asking you to click a link, open an attachment, or share login details.

Smishing, Vishing or Quishing (Text, Voice or QR Code Scams)

These scams use a sense of urgency or fear to get you to click on a link or provide information over the phone. Fake QR codes are even created to take you to fraudulent websites. When in doubt, ignore and delete, and only contact or access sources you know and trust.

Impersonation Scams

Some common scenarios may be romance, investment, cryptocurrency, tech-support, employment, or lottery and prize scams. Fraudsters impersonate someone you may think is trustworthy or present you with a great offer that might be too good to be true. Most of the time, it is! They may ask you to send money, pay taxes or bills, buy gift cards, or share personal information. When in doubt, hang up. You should never send money or provide sensitive account information over the phone.

Tips to Protect Your Accounts

A few simple habits go a long way in keeping your accounts safe.

  • Keep your mobile app, computer software and browsers up to date
  • Use unique passwords for your account log in
  • Turn on Multi-Factor Authentication (MFA) for added protection
  • Enable biometric log in on mobile devices
  • Set up account alerts
  • Review your accounts regularly and report anything unfamiliar
  • Pause before clicking on any suspicious unsolicited links
  • Install reputable antivirus and anti-malware software
  • Avoid logging into your bank accounts on public wifi
  • When in doubt, hang up and contact a verified number

Table of Contents

How to Report Fraud

If something doesn't feel right, whether you believe you've been scammed or you're simply unsure, please don't wait. Acting quickly can make all the difference in protecting your accounts and your identity.

  • Change your passwords immediately for any account you believe may have been compromised, starting with your email and Online Banking.
  • Call Hawaii National Bank right away at (808) 528-7800. Our team will help you secure your accounts and guide you through the next steps with care.
  • Report the incident to the Federal Trade Commission (FTC) at reportfraud.ftc.gov. Your report helps national agencies identify scam patterns and shut them down.
  • File a police report if money was lost or your identity was stolen. Your local police department can document the incident and assist with recovery efforts.
  • For our kupuna (seniors), the National Elder Fraud Hotline is available at 1-833-FRAUD-11 (1-833-372-8311) for specialized support.

Trusted Resources

For additional fraud prevention, reporting, and identity theft recovery support, these national resources are here to help: