Questions

• Who is considered an ACH Originator?

  All ACH transactions are initiated by an ACH Originator. An ACH Originator can be an individual, business or organization that SENDS or RECEIVES money through the ACH network.

• What are common ACH transactions?

  • Direct Deposit: Ex. Payroll, Social Security, Government Benefits, Tax Refund

  • Bill Payments: Ex. Subscriptions, Rent, Utilities, Credit Card, Loans, etc

  • P2P Payments (Person-to-Person / Peer-to-Peer): Ex. Venmo, Zelle, CashApp, PayPal, etc

  *Disclaimer – HNB is not associated with these digital apps

  • Internal / External Transfers: Ex. Moving money between checking and savings accounts, or between different banks

• What information is needed to set up an ACH Payment?

  You will need the following information:
  • Bank routing number and account number for both sender and receiver
  • Written, verbal or electronic authorization between both parties

• When are ACH Transactions processed?

  ACH transactions usually settle in 1-2 business days. However, delays may occur if transactions are processed on the weekend or on a holiday, and/or if incorrect banking information is provided.

• Can an ACH Transaction be cancelled?

  Yes, in some cases an ACH transaction could be stopped IF:

  • A transaction has not been posted to the account, and then a STOP PAYMENT is requested. Stop payments can be placed for a "One-Time entry" or "For All Future Entries"

  A transaction cannot be cancelled if the transaction was already authorized and posted to your account. For corrections and/or refunds please contact the Originator.

• What is ACH Fraud?

  ACH Fraud are unauthorized ACH transactions posted to the bank account. Some common methods of ACH Fraud include phishing scams, data breaches, email compromises and account takeovers.

  Please note, HNB does not call or text customers to validate account and/or card numbers, and you should never provide sensitive information such as SSN, usernames, passwords, PINs, or one-time security codes over the phone or via email or text. Please notify us immediately at (808) 528-7711 if you receive a suspicious call or text.

• How can unauthorized ACH Transactions be disputed?

  If you have noticed unauthorized ACH transactions on your account, please contact your financial institution to report and dispute the fraudulent transaction and fill out a Written Statement of Unauthorized Debit (WSUD) form. A best practice is to close the compromised account and open a new one.

  You may contact our Digital Banking team to report any unauthorized transactions on your account at (808) 528-7711.

• How can ACH fraud be prevented?

  Your account security is our top priority. Some tips to keep your account secure:

  • Enroll in Online and Mobile Banking to monitor accounts regularly. You may also set up transaction alerts and notifications, use unique passwords and enable multi-factor authentication for account security.

  • Beware of phishing emails, calls or text messages

  • Never share personal and banking information